Refund Policy

At Perfectwears, Stitches, and Souvenirs, we want you to be completely satisfied with your candy and goodies purchase. We understand that there may be occasions when you need to return or exchange a product. Please read our return policy carefully to understand your options and how the process works.

1. Eligibility for Returns

• We accept returns and exchanges within [number] days from the date of delivery.
• To be eligible for a return or exchange, the product must be in its original, unopened packaging and in the same condition as when it was delivered.
• Perishable or food items, including candies, may not be eligible for return due to health and safety reasons unless they are damaged or defective.

2. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within [number] days of receiving the order. We will arrange for a replacement or a refund, as applicable.
• To initiate a return for a damaged or defective item, please provide clear photos of the product and packaging to [Customer Support Email Address].

3. Return Process

• To request a return or exchange, please contact our customer support team at [Customer Support Email Address] to obtain a Return Authorization (RA) number.
• Include the RA number on the outside of the package when returning the product.
• Return the item in its original packaging, along with a copy of your order confirmation or receipt.
• Return shipping costs are the responsibility of the customer, unless the return is due to our error.

4. Refunds and Store Credits

• Refunds for eligible returns will be processed within [number] business days of receiving the returned product.
• Refunds will be issued to the original payment method used for the purchase.
• In some cases, we may offer store credit as an alternative to a refund.

5. Non-Returnable Items

• The following items are typically non-returnable:
  • Perishable food items that are not damaged or defective
  • Items that have been opened or used
  • Personalized or custom-made candies

6. Contact Us

If you have any questions or need assistance with a return or exchange, please contact our customer support team at [Customer Support Email Address].

7. Changes to this Return Policy

We may update this return policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting on our website.

Thank you for shopping at [Your Candy Store]. We appreciate your business and are here to assist you with any return-related inquiries.